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WatchGuard

XTM Multi-function Firewalls
XCS Content Security
Watchguard SSL
Services and Support

Support Programs and Services

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Eclipse Support Programs and Services

 BronzeSilverGold
Technical Support
24x7 Support - - tick
Single Incident After-Hours Upgrade Fee Based* tick tick
Number of Incidents or service (per hour) 10 15 20
Web-Based Support tick tick tick
Phone-Based Support tick tick tick
Onsite Installation Fee Based* Fee Based* Fee Based*
Software Support
Software Updates and Patches tick tick tick
New Feature Releases Fee Based* tick tick
LiveSecurity Broadcast Updates tick tick tick
Hardware Warranty
Advanced Hardware Replacement Fee Based* Fee Based* tick
Spare and Replacement Parts Fee Based* Fee Based* Fee Based*
LiveSecurity Customer Portal
Product Documentation and Guides tick tick tick
Technical Training Materials tick tick tick
LiveSecurity Renewals
One, two and three (1,2 and 3) Year Renewals Fee-Based* Fee-Based* Fee-Based*
Five (5) Year Maximum Length Fee-Based* Fee-Based* Fee-Based*
Subscription Costs (£) Per Annual 750 900 1200

Fee-Based* - 10% of Subscription Cost (please contact us for details)

 

3 Item(s)

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  1. Bronze

    Bronze - Package

    Get your Bronze support package here!
    Includes technical support, software support and Live security documentation.

    Price: £ 900.00
  2. Silver

    Silver - Package -

    Get your Silver support package here!
    Includes technical support, software support and Live security documentation.

    Price: £ 1,080.00
  3. Gold

    Gold - Package --

    Get your Gold support package here!
    Includes technical support, software support, hardware warranty and Live security documentation.

    Price: £ 1,440.00

3 Item(s)

Set Descending Direction