Support Programs and Services
Eclipse Support Programs and Services
| Bronze | Silver | Gold | |
|---|---|---|---|
| Technical Support | |||
| 24x7 Support | - | - | |
| Single Incident After-Hours Upgrade | Fee Based* | ||
| Number of Incidents or service (per hour) | 10 | 15 | 20 |
| Web-Based Support | |||
| Phone-Based Support | |||
| Onsite Installation | Fee Based* | Fee Based* | Fee Based* |
| Software Support | |||
| Software Updates and Patches | |||
| New Feature Releases | Fee Based* | ||
| LiveSecurity Broadcast Updates | |||
| Hardware Warranty | |||
| Advanced Hardware Replacement | Fee Based* | Fee Based* | |
| Spare and Replacement Parts | Fee Based* | Fee Based* | Fee Based* |
| LiveSecurity Customer Portal | |||
| Product Documentation and Guides | |||
| Technical Training Materials | |||
| LiveSecurity Renewals | |||
| One, two and three (1,2 and 3) Year Renewals | Fee-Based* | Fee-Based* | Fee-Based* |
| Five (5) Year Maximum Length | Fee-Based* | Fee-Based* | Fee-Based* |
| Subscription Costs (£) Per Annual | 750 | 900 | 1200 |
Fee-Based* - 10% of Subscription Cost (please contact us for details)
3 Item(s)
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Bronze - Package
Get your Bronze support package here!
Includes technical support, software support and Live security documentation.Price: £ 900.00 -
Silver - Package -
Get your Silver support package here!
Includes technical support, software support and Live security documentation.Price: £ 1,080.00 -
Gold - Package --
Get your Gold support package here!
Includes technical support, software support, hardware warranty and Live security documentation.Price: £ 1,440.00
3 Item(s)



